Welcome! We are happy to assist with all of your billing questions.
Need to Make a Payment?
Orders must be paid in full before they can be released!
If you started your order with a deposit and now need to pay the balance, here are your options:
To receive an account balance statement, feel free to reach out to our Billing Department using the contact form at the bottom of this page.
Payment Options
Receipts
Order confirmation receipts are instantly emailed when an order has been placed. If you did not receive one, this means we either have a typo in your email address or perhaps our message landed in your spam folder.
You can also log in to your account on SmokyLakeMaple.com for instant access to your order history and related information.
Sales Tax Exemption
Maple Syrup Production Equipment in Wisconsin is sales tax exempt as long as we have a valid/current Sales Tax Exemption Form on file. (Sales tax exemption rules in Wisconsin are detailed in Publication 201.)
To set up a Sales Tax Exemption Account for Wisconsin on this website, please submit your exemption form using the contact form at the bottom of this page. After your account is approved, you MUST be logged into your account for the sales tax exemption to affect your future orders.
If you paid sales tax in error and would like to request a refund, you can submit your request directly to Wisconsin Department of Revenue using Form ST-12 . Smoky Lake cannot directly reimburse sales tax that has already been paid.
Before You Cancel An Order
Things to Consider BEFORE Canceling:
More than once over the years, we have had a customer cancel their order, only to regret their decision a short time later. Please consider the following points BEFORE you make your final decision. If this article can prevent any unnecessary regret, then it has done its job!
To discuss a cancellation, please call us during business hours at (920) 202-4500 or open a support ticket at the bottom of this page. We are always happy to help you.
Below, we explain how refunds are calculated on Custom equipment vs Standard equipment.
Refunds for Standard Equipment
Refunds for Custom Equipment
Which Products Can Be Returned?
Requirements For All Approved Returns
Products That Can NOT Be Returned
How Are Refunds Calculated?
How Do I Make A Return?
You must contact us and get your return approved before sending it back to us. Please also include an explanation for the return inside the package.
Unless otherwise specified, ship your return to our headquarters:
Smoky Lake Maple Products, LLC
208 N 12th Street, Hilbert, WI 54129
Smoky Lake Maple Products, LLC can not be responsible for any damage that occurs in a return shipment. In this scenario, the customer must work directly with the shipping company to file any shipping insurance claim and recover their cost. It is recommended to insure your return package for this reason.
Reach Out to
the Support Team
Average response time
One business day
Also available by phone:
920-202-4500
Billing Support
Whether you have questions about a past invoice, or an existing balance, we are here to help.