By using this resource, you allow us to stay focused on production, so everyone can get their equipment FASTER. When you call us, our staff will reference this same page of information.

To our dismay, we do not have the luxury/manpower to reach out to customers individually. We are doing our best to share our progress on this page.

Table of Contents

Product Lead Times

The below color key is used to estimate the current average fulfillment speed of each product. It is not a guarantee. Timing starts AFTER you receive an order confirmation AND we receive a minimum 20% deposit. Timing of freight shipping is impacted by our Freight Routes and your location.

Select A Product Category

• Full Evaporators
• Evaporator Pans
• Arch Only (Please see lead times of Full Evaporators)
• Evaporator Accessories / Add-ons
• Filtering and Bottling Equipment
• Custom work

Questions? See our Frequently Asked Questions section.

Full Evaporators (Arch + Pan)

Which Evaporator Are You Looking For?

• StarCat
• Dauntless
• Corsair
• Silverplate
• Liberator
• Gas-Fired Finisher/Evaporator

Model	Picked up (Estimated Time)	Shipped (Estimated Time)
StarCat + Flat or Divided Pan	• Please call before pick up!	• Typically ships via SpeeDee Delivery or FedEx Ground • At this time, select orders are being held for delivery with our white glove carrier.

Model	Picked up (Estimated Time)	Shipped (Estimated Time)
Dauntless + Flat Pan	• Pans are ready now, but Arches should be ready in late October. • Place order now and we’ll call you as soon as it’s ready.	• Pans are ready now, but Arches should be ready in late October. • Place order now and we’ll ship as soon as it’s ready. • Typically ships via SpeeDee Delivery or FedEx Ground. • At this time, select orders are being held for delivery with our white glove carrier.
Dauntless + Divided Pan	• Pans are ready now, but Arches should be ready in late October. • Place order now and we’ll call you as soon as it’s ready.	• Pans are ready now, but Arches should be ready in late October. • Place order now and we’ll ship as soon as it’s ready. • Typically ships via SpeeDee Delivery or FedEx Ground • At this time, select orders are being held for delivery with our white glove carrier.
Dauntless + NEW All-In-One Hybrid Pan	• Pans are ready now, but Arches should be ready in late October. • Place order now and we’ll call you as soon as it’s ready.	• Timing will be dependent on our White Glove Carrier Routes

Sizes	Picked up (Estimated Time)	Shipped (Estimated Time)
2′ x 8′ or smaller Full Evaporator	• Select evaporators are immediately available in our showroom! Call today. • We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes
30″ wide x any length Full Evaporator	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Sizes	Picked Up (Estimated Time)	Shipping (Estimated Time)
Full Evaporator	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Sizes	Picked Up (Estimated Time)	Shipped (Estimated Time)
Full Evaporator	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Sizes	Picked Up (Estimated Time)	Shipped (Estimated Time)
16″ x 30″ Full Evaporator	• We will call you when your order is ready for pick up.	• Ships via FedEx Ground or SpeeDee Delivery.
2′ x 4′ Full Evaporator	• We will call you when your order is ready for pick up.	• Ships via FedEx Ground or SpeeDee Delivery.

Evaporator Pans

Select your pan model to jump to it.

• Flat
• Divided
• Hybrid
• Pan Set
• Replacement Front Pan

Flat Pans

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Sizes	Picked Up (Estimated Time)	Shipped (Estimated Time)
2′ x 4′ or smaller	• Please call ahead	• Ships via FedEx Ground or SpeeDee Delivery.
2′ x 5′ or larger	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Divided Pans

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Sizes	Picked Up (Estimated Time)	Shipped (Estimated Time)
Smoky Lake 2′ x 4′ or smaller	• Please call ahead	• Ships via Fedex Ground or SpeeDee Delivery
Smoky Lake 2′ x 5′ or larger	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Hybrid Pans

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Models	Picked Up (Estimated Time)	Shipped (Estimated Time)
Full Pint	• We will call you to schedule a pick up time when it is ready.	• When possible this will ship with a White Glove Carrier. • In some cases, this ships with FedEx Ground or SpeeDee Delivery.
Dauntless Hybrid – NEW!	Please call ahead	• Timing is dependent on our White Glove Carrier Routes
Hybrid Hobby Pro w/Drain Manifold (any size)	• We will call you when it is ready for pick up.	• Timing is dependent on our White Glove Carrier Routes

Pan Sets

AKA Raised Flue Pan Set or Drop Flue Pan Set

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Models	Pick Up (Estimated Time)	Shipping (Estimated Time)
2′ wide, High Output RAISED FLUE OR DROP FLUE Pan Sets	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes
30″ wide High Output Pan Sets (Raised Flue or Drop Flue)	• We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes

Replacement Front Pans

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Model	Pick Up (Estimated Time)	Shipping (Estimated Time)
Front Pan for Dauntless Pan Set	We will call you to schedule a pick up time when it is ready.	• Typically ships via FedEx Ground or SpeeDee Delivery.
Front Pan for a High Output Pan Set	We will call you to schedule a pick up time when it is ready.	• A 2′ x 2′ pan ships via FedEx Ground or SpeeDee Delivery. • Anything larger than 2′ x 2′ may require a commercial address with dock OR pick up at a freight terminal. • Timing of freight deliveries is dependent on our white glove carrier routes
Badgerland™ Front Replacement Pans	We will call you to schedule a pick up time when it is ready.	• A 2′ x 2′ pan ships via FedEx Ground or SpeeDee Delivery.

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Evaporator Accessories

NOTE: If these accessories are part of a larger freight order, they will be shipped at the same time as the rest of your freight.

Image	Product	Picked Up (Estimated Time)	Shipped (Estimated Time)
	Auto Draw-Off Systems	Simplicities and Guardians are in stock.	Simplicities and Guardians are in stock. This typically ships with FedEx or SpeeDee Delivery unless it is part of a larger freight order.
	Auto Refill Head Tank	• We will call you to schedule pick up when it is ready	• Timing is dependent on our White Glove Carrier Routes
	Backflip Preheater	We will call you to schedule pick up when it is ready	• Timing is dependent on our White Glove Carrier Routes
	Casters / Wheels / Tires	• Please call ahead	• Ships via FedEx Ground or SpeeDee Delivery.
	Concentric Exhaust System NOTE: We must receive confirmed measurements before production can be started.	We will call you to schedule a pick up time when it is ready.	• Timing is dependent on our White Glove Carrier Routes
	Feed Pan		• May ship via FedEx Ground, SpeeDee Delivery or USPS.
	Float Box		• May ship via FedEx Ground, SpeeDee Delivery or USPS.
	Forced Draft for Dauntless Evaporator		• Typically ships via SpeeDee Delivery or FedEx Ground.
	Hoods (For Corsair or Silverplate Evaporators)	• We will call you to schedule pick up when it is ready	• Timing is dependent on our White Glove Carrier Routes
	Hoods (For Dauntless Evaporators)	• We will call you to schedule pick up when it is ready	• This product will be shipped with SpeeDee Delivery or FedEx Ground
	Lids	• Call ahead. • Some sizes are made to order.	• Lids that are 2 x 4 or smaller will ship with SpeeDee Delivery or FedEx Ground. • We no longer ship 2 x 5 or larger lids unless they are traveling with a pan/evaporator
	Roof Jacks	• We do have parts to build a few select sizes in-house. If we already have parts, we will need 1 – 2 months lead time for production.	• Additional time required for shipping is dependent on our White Glove Carrier Routes.
	Stack Toppers	• “Fast” applies to 12″ Diameter or smaller. • Call ahead. — • 14″ Diameter are made to order and require more lead time.	• “Fast” applies to 12″ Diameter or smaller. • Ships with SpeeDee Delivery or FedEx Ground. — • 14″ Diameter requires longer production time and must travel via our White Glove Freight Carriers.
	Water Jacketed Draw-Off Tanks	• We will call you to schedule pick up when it is ready	• Additional time required for shipping is dependent on our White Glove Carrier Routes.

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Filtering and Bottling Equipment

Image	Product	Picked Up (Estimated Time)	Shipped (Estimated Time)
	Steam Bottler		• Ships via FedEx Ground or SpeeDee Delivery.
	Filter/Finisher/Bottler Pan		Ships via FedEx Ground or SpeeDee Delivery.
	Vacuum Filter Applicator System (for Steam Bottlers)		• Ships via FedEx or SpeeDee Delivery.
	Water Jacketed Bottler	• We will call you when your order is ready for pick up. • As of 9/9/23 we have ONE small water jacketed bottler in stock.	• Ships via FedEx Ground or SpeeDee Delivery unless part of a larger freight order.
	Cone Filter System		• Ships via FedEx Ground or SpeeDee Delivery.
	Stainless Steel Filter Presses	• We expect a fresh shipment of parts to be arriving by mid-October. At that time, assembly and shipping will be a top priority. • Orders placed after Sept 4 are estimated to be available by late October or early November.	• Ships via SpeeDee Delivery or FedEx Ground (unless a White Glove Carrier is readily available). • We expect a fresh shipment of parts to be arriving by mid-October. At that time, assembly and shipping will be a top priority. • Orders placed after Sept 4 are estimated to be available by late October or early November.

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Custom Work

At this time, we are accepting orders for custom flat and divided pans only. Our current work load will not allow us to pursue anything more intricate than this. Please contact us to discuss. We will open up for more custom work next summer.

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White Glove Carrier Routes

Whenever possible, we ship freight via our White Glove Carrier Network. The following list is what we are planning for at this point in time. Please keep in mind, these routes are still evolving and we are continuing to plan new routes as well! Learn more about Free Freight Shipping.

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Shipping FAQ

• Splitting Shipments
• Pick Up vs Delivery
• Ground Shipping Methods
• Expedited Shipping
• Terms of Free Shipping
• How to Receive Freight

Splitting Shipments

We strive to ship all items on an order(s) together at the same time. In this way, we are able to eliminate any potential confusion related to shipping parts at different times. This policy also helps us offer you the highest accuracy.

That being said, there are sometimes cases where timing is critical and you may desire a split shipment. (“Split shipment” means we would ship in-stock items ahead of any items which require more patience.) You can certainly request a split shipment here. We are here for you and happy to help.

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Pick Up Vs Delivery

Picking up your equipment at Smoky Lake headquarters will often shorten lead times. Smoky Lake also offers a pick up discount on select products.

For freight shipments, there is an extensive amount of planning and additional care required. This takes time. Thank you for your patience. Smoky Lake will contact you when your order has been secured/confirmed on a truck. Our White Glove Carrier Drivers will also reach out to you directly with an estimated arrival time. Please review YOUR responsibilities in our Free Freight Terms to ensure the smoothest delivery possible.

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Ground Shipping Methods

USPS, FedEx Ground, SpeeDee Delivery

The method of shipping depends on the size/weight of your order and the destination address. Our shipping department will determine the carrier after packing your order.

If your shipment requires multiple boxes, it is very possible we could send each box with a different carrier. It is also possible for each box to arrive on different days despite us shipping them all at the same time. We provide tracking numbers so you can track each box.

If you need to request a specific carrier for whatever reason, please indicate this in the ORDER NOTES field when you place your order. We’ll do our best to accommodate. You may be responsible for the difference in shipping cost.

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Expedited Shipping

Overnight or two-day ground shipping can sometimes be accommodated during the summer months upon request. (Please call us at 920-202-4500.) However, we must stick to our standard shipping offerings during our busier months. This allows us to work most efficiently, which is to everyone’s benefit.

For your peace of mind, our standard ground shipping has proven to be very reliable and efficient. To be honest, in many cases, our standard ground shipping ends up being just as fast as the more expensive ”expedited” shipping methods.

That being said, if you are still concerned with timing, we do offer local pick up at our headquarters in Hilbert, WI. Simply select LOCAL PICK UP at check out and contact us at (920) 202-4500 to let us know when you will be here.

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