Smoky Lake Maple Products, LLC reserves the right to update/clarify/edit these terms at any time. The below terms apply to customers and sales from this website only. These terms do not apply to our dealers. These terms apply to purchases on smokylakemaple.com and do NOT apply to EBAY or Craigslist sales.
SALES TAX: According to IRS Publication 201, Section C, customers from Wisconsin MUST pay sales tax UNLESS they send us a valid sales tax exemption form. Sales tax rate is figured based on the shipping address.
REGULAR SHIPPING: Most products ship within 48 hours unless otherwise specified on the product’s detail page. If your product is not immediately available for shipment we will notify you with the estimated time of shipment. If your product is damaged in shipping, you must contact us IMMEDIATELY with photos of the damage. Failure to notify us immediately will result in us not being able to exchange or refund. Help us help you.
LARGE PARCELS FOR FEDEX: During the 2017 holiday season, FedEx will be enforcing tighter restrictions on package weights and sizes. If the item you purchased is large/heavy and is being restricted by FedEx, we will work diligently to find an alternative safe/economical method of shipping. In some cases, we may not be able to ship your package until after Christmas, when FedEx restrictions are lifted. If you need expedited shipping and cannot wait until after the holidays, please call us. In that scenario, additional shipping costs will be passed on to you, the customer.
FREIGHT SHIPMENTS MUST BE INSPECTED BEFORE YOU SIGN FOR THE SHIPMENT. Yes, the carrier can wait while you inspect. When you sign your name on the freight carrier’s document you are stating that the freight has arrived in perfect condition, and you are releasing the freight carrier of any liability. Smoky Lake Maple Products, LLC will be unable to recover any insurance money or offer any replacements or discounts after you sign the delivery slip. If there are issues with a freight shipment, please contact Jim Schumacher at (920) 202-4500. If your product is damaged in shipping, make sure the damage is noted in detail on the delivery slip and then contact us IMMEDIATELY with photos of the damage.
Most freight companies will require a commercial address for delivery. We kindly request that you provide a commercial address for delivery to expedite your shipment and help things move along more smoothly. Unfortunately, in the eyes of a freight company, farm/rural addresses are NOT considered commercial addresses.
Please understand that the freight carriers are NOT Smoky Lake employees. Freight carriers will NOT assist in setting up your equipment. Their focus is simply to transport the equipment from A to B.
If a freight carrier discovers that your location is too small or restricted to drive a semi truck into, please understand that this is not the fault of the semi driver nor Smoky Lake. This is a reality of freight shipping. The drivers need a place to turn around, etc. This is one of the reasons we request a commercial address for all freight deliveries. Residential deliveries are logistically much more difficult, so freight companies don’t like to do them.
If you request/require us to cancel or reroute your shipment after it has been scheduled or picked up, you will be responsible for any/all fees associated with making those changes. The fee will vary from carrier to carrier.
If you are receiving free shipping on your freight, Smoky Lake pre-pays 100% of the expenses involved with safely packing/crating your equipment and freight shipping to the agreed-upon address. In these cases, Smoky Lake reserves the right to choose the carrier and to schedule the delivery based on best pricing / carrier availability. If you have a tight timeline or other shipping requirements, you will need to inform us in writing up front. We will do what we can to accommodate.
Be aware that any freight services added after arrival will be your responsibility. For example, the freight company may issue an additional fee for use of their lift gate (approx $35) and/or a fee if you request for them to drive their truck into a tight space or restricted area (approx $35). They will not warn you of these hidden fees, so be aware before adding on services! It will be handy to either have a forklift and/or 2-4 strong adults to receive the equipment from the semi and then you should have nothing to worry about. If you have a large order such as a full evaporator, you can handle each component separately to make things easier. For example, unload the hood first, the pan second, then the stack pipe, etc.
Most equipment on this website offers free shipping. For example, the Silverplate evaporator as well as some equipment on our “discontinued” page will require an extra shipping charge which is billed separately. Also, shipping to Canada sometimes incurs an additional shipping charge. To receive a freight estimate, please email us at firstname.lastname@example.org or call our shop at (920) 202-4500.
CUSTOMER RETURNS: Most equipment may be returned for a refund minus the cost of all shipping charges as long as it is returned in its original condition, in the original packaging, within 30 days of the purchase date. The customer is held accountable for the proper packaging and returning of the product. You MUST include a written explanation or email trail stating the reason for the return.
If damage occurs during return shipment, Smoky Lake Maple Products, LLC will not be responsible and cannot offer full refund. In this scenario, the customer would then need to work directly with the shipping company to file any shipping insurance claim to recoup cost.
WARRANTY: We offer a lifetime limited warranty on the TIG welds of handcrafted Smoky Lake equipment. This warrants our welds to be leak-free. We are so confident in our welding craftsmanship that these defects are very uncommon. However, our warranty does not cover any leak or tears caused by misuse (Such as: tearing welds due to excessive torque pressure), negligence or accidents caused by the purchaser including improper storing, cleaning, care and maintenance. (Such As: leaving cleaning solutions or light acids in the unit too long or mixed improperly).
If the product has been modified, altered or welded on by any other person other than those employed by Smoky Lake Maple Products, LLC the warranty will be null and void.
If you have been instructed to return a part that you have declared is defective, you MUST return the defective part within two weeks of receiving this instruction. If you fail to do so, you will be billed full price for the replacement part.
To file a warranty claim, simply contact us at email@example.com with photos of the defect area, name and address. Based on situation, we will either have you bring your unit to our headquarters for repair, send you a return shipping label, or recommend an approved repair shop.
EBAY: Absolutely NO exchanges or refunds on EBAY/Craigslist purchases. If there is a missing item in an EBAY shipment, we must be notified IMMEDIATELY and the missing part will be fulfilled. If there is a manufacturing defect, we must be notified IMMEDIATELY and we will work with you to resolve the issue.
**** USED EQUIPMENT is nonrefundable and nonreturnable. However, in certain select cases it may be possible to trade in your older Smoky Lake equipment for an upgrade. Contact us to discuss.