Hydrometer Terms: Due to their fragility, hydrometers are non-returnable and non-exchangeable.
Smoky Lake will replace any hydrometer with an obvious craftsmanship issue (such as a pinhole or a slipped paper in a GOLD series) or any hydrometer that experiences shipping damage, as long as it is reported immediately upon receipt of the shipment. Due to the inherent fragility of glass, we are unable to warranty any used hydrometers. For this reason, it is the consumer’s responsibility to inspect and report any concerns immediately upon receiving their shipment, and BEFORE using the hydrometer. This is our policy and it allows us to serve you best. Thank you for understanding.
Smoky Lake stands behind the quality and craftsmanship of these hydrometers. In the rare instance you experience a quality concern or shipping damage, please Contact Us Here IMMEDIATELY upon receipt of the package. Please provide photos of the issue, your order number and the serial number on the hydrometer, and we’ll be happy to help.